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    Returns

    Right of Withdrawal and Refund

    If for any reason the Customer is not satisfied with his purchase, the items can be returned and refunded within 15 days of receipt.

    The Customer must express his intention to exercise the right of withdrawal by sending an e-mail to ecommerce3@colognese.com indicating in the subject the order number and the initials "Returned".

    In order to benefit from the right of withdrawal, the user must ship within 10 days from the date of receipt of the products, which must be in perfect condition and correctly packaged in the original packaging.

    Refund

    On orders paid by credit card we will send you proof of refund as soon as it is done.

    The refund of orders paid by credit card will be visible on the Customer's credit card statement the month following the refund date. The timing may vary slightly depending on the bank circuit of the credit card used.

    For orders paid by bank transfer the amount will be returned to the original account.

    In case of refund all shipping costs will be paid by the customer, unless the product was wrong or failed.